Interim Lookup

Recognize a member at a site that has not converted yet, from any phone, using nothing but their license plate.

When you convert sites to FlexWash one at a time, there is a stretch where some of your locations are live and others are not. A member who normally washes at a converted site pulls into one that has not converted yet, and the staff there have no way to see that the customer exists.

Interim Lookup closes that gap. An admin generates a link, staff open it on a phone, and a license plate returns the customer’s membership status and package.

For example, sites A and B are on FlexWash and site C is not yet. Staff at site C can look up a plate and see the membership that customer holds at A or B, and treat them accordingly until C converts.

Use it when someone at the pay station or in the lane needs to answer one question fast: is this car a member, and what did they pay for?

Generate the lookup link

This is done once per shift by anyone with access to the FlexWash back office.

1. Open Interim Lookup

   Go to Interim Lookup in the sidebar.

2. Click Generate

   FlexWash creates a QR code and a link.

   
3. Get the link onto a phone

   Scan the QR code with the phone’s camera, or click Copy and send the link to staff.

The link expires 12 hours after it is generated. Generate a new one at the start of each shift rather than reusing an old link.

Look up a vehicle

The lookup page opens with a license plate field and a Scan LP button.

Manually enter a plate or scan it with the camera.

Type the plate

Enter the license plate and tap Search.

Scan the plate

1. Tap Scan LP

   The camera opens in a Scan License Plate window.

2. Frame the plate and capture

   Fill the frame with the rear of the vehicle so the plate is readable, then tap Capture.

   

   Frame the plate within the viewfinder.

3. Check the read, then confirm

   FlexWash shows the characters it detected. Compare them against the plate before tapping Confirm. Tap Retake if the read is wrong or the image is blurry.

   

   Plate detected. Confirm or retake.

Characters like 0 and O, 1 and I, and 8 and B are easy to confuse, and dirt, snow, and plate covers make it worse. See LPR and RFID limitations for what affects a read.

Read the result

Member Details returns the customer’s subscription status and package.

Subscription Status tells you how FlexWash knows about this customer. Package is the plan they hold, which is what determines the wash they can redeem.

A status of Interim import means the membership came in through an Interim Import rather than being created in FlexWash directly. For those customers, the package shown is the FlexWash package their legacy plan was mapped to under Plan Mappings. If it looks wrong, the plan mapping is the place to check.