# FlexWash Docs

## Docs

- [Overview](https://docs.flexwash.com/configuration/fleets/overview.md): Win commercial and fleet volume with contract-friendly pricing. FlexWash supports custom unlimited memberships, fleet tender billing, house accounts for unattended lanes, and pre-sold wash bundles.
- [ Member Portal](https://docs.flexwash.com/configuration/portals/management-portal.md): Reduce support volume by letting members manage their own accounts online.
- [Promotion Portal](https://docs.flexwash.com/configuration/portals/promotion-portal.md): Capture leads and distribute unique promotion codes directly from your website.
- [Purchase Portal](https://docs.flexwash.com/configuration/portals/purchase-portal.md): Sell washes, gift cards, and wash books online with an embeddable purchase portal.
- [ Sign Up Portal](https://docs.flexwash.com/configuration/portals/sign-up-portal.md): Convert website visitors into members with an embeddable sign-up form.
- [ ECommerce](https://docs.flexwash.com/configuration/portals/signup-and-member-portals.md): You can control what packages are available online in the sign up and purchase portals.
- [Deductions](https://docs.flexwash.com/configuration/pricing-and-promotions/deductions.md): Understand exactly how pricing adjustments work in FlexWash, and when to use each deduction type with confidence.
- [Discounts](https://docs.flexwash.com/configuration/pricing-and-promotions/discounts.md): Configure staff-applied price reductions on wash packages with clear controls, role-based access, and consistent pricing behavior.
- [Downsells](https://docs.flexwash.com/configuration/pricing-and-promotions/downsells.md): Reduce churn and protect recurring revenue by offering customers targeted alternatives before they cancel their membership.
- [Promotions](https://docs.flexwash.com/configuration/pricing-and-promotions/promotions.md): Create controlled, customer-initiated offers that increase conversion, protect revenue, and provide clear attribution across marketing channels.
- [Upsells](https://docs.flexwash.com/configuration/pricing-and-promotions/upsells.md): Increase revenue and membership conversions with targeted upsell offers that appear at checkout when customers qualify.
- [Pay Tablet Simulator](https://docs.flexwash.com/configuration/testing/pay-tablet-simulator.md): Test your wash menu, pricing, and promotions against live data from your browser, no lane required.
- [Guide to the Flexwash Admin Site](https://docs.flexwash.com/configuration/users-and-admin/admin-guide.md): This video gives you a quick walktrough to your Flexwash Admin Site.
- [Car Wash Config](https://docs.flexwash.com/configuration/users-and-admin/car-wash-config.md): Manage site-level settings to streamline operations and maintain a consistent on-site experience.
- [Employees](https://docs.flexwash.com/configuration/users-and-admin/employees.md): Give every team member a personal POS login and control exactly what they can do.
- [Roles](https://docs.flexwash.com/configuration/users-and-admin/roles.md): Give every user the access they need, and nothing more.
- [Users](https://docs.flexwash.com/configuration/users-and-admin/users.md): This article shows you how to create an admin user for an employee.
- [Add-On Services](https://docs.flexwash.com/configuration/wash-menu/addon-services.md): You can set up services that your customers can add up to the wash packages at the moment of the purchase.
- [Loyalty Points](https://docs.flexwash.com/configuration/wash-menu/loyalty-points.md): Increase repeat visits and average ticket value with a flexible, built-in loyalty program.
- [Membership Packages](https://docs.flexwash.com/configuration/wash-menu/membership-package.md): How to create a membership package.
- [Single Wash Package](https://docs.flexwash.com/configuration/wash-menu/single-wash-package.md): We show you how to set up a new single Wash Package.
- [Store Items](https://docs.flexwash.com/configuration/wash-menu/store-items.md): These products are available for purchase within the car wash facility and include a variety of items such as beverages, snacks, and air fresheners.
- [Taxes](https://docs.flexwash.com/configuration/wash-menu/taxes.md): We show you how to set up taxes for the wash packages you sell.
- [Terms and Conditions](https://docs.flexwash.com/configuration/wash-menu/terms-and-conditions.md): Upload the Terms & Conditions that your customers will sign when they enroll in a membership.
- [Washbooks](https://docs.flexwash.com/configuration/wash-menu/washbooks.md): Learn how to create and configure Washbooks, including pricing and location-specific settings.
- [Gift Card Import](https://docs.flexwash.com/data-import/gift-cards-import.md): Pre-load gift cards in minutes so your team can start selling and redeeming on day one.
- [Interim Import](https://docs.flexwash.com/data-import/interim-import.md): Switch POS systems without the usual migration headaches.
- [Manual Member Migration](https://docs.flexwash.com/data-import/manual-member-migration.md): Re-tokenize members at the pay tablet and sidestep per-token exit fees.
- [Member Token Migration](https://docs.flexwash.com/data-import/member-token-migration.md): Switch POS systems safely with zero downtime.
- [Non-Member Imports](https://docs.flexwash.com/data-import/non-member-imports.md): Bulk-load gift cards, wash books, promotion codes, and vehicles into FlexWash with a validate-first workflow that protects your data.
- [Prepaid Members & Loyalty Points](https://docs.flexwash.com/data-import/prepaid-members-import.md): Carry every prepaid membership and loyalty balance into FlexWash so day-one customers feel no disruption at the gate.
- [Promotion Code Import](https://docs.flexwash.com/data-import/promotion-instances-import.md): Bulk-load thousands of unique promo codes for your next direct-mail or partner campaign without lifting a finger past the upload.
- [Vehicle Import](https://docs.flexwash.com/data-import/vehicles-import.md): Onboard fleet rosters and house accounts in a single upload, with optional memberships, normalized plates, and full audit trail.
- [Wash Book Import](https://docs.flexwash.com/data-import/wash-books-import.md): Migrate prepaid wash bundles from a legacy system without losing partial usage or customer-attached history.
- [Dashboard](https://docs.flexwash.com/getting-started/dashboard.md): How different parts of the dashboard are calculated
- [FlexWash Queues](https://docs.flexwash.com/getting-started/equipment-installation/flexwash-queues.md)
- [LPR](https://docs.flexwash.com/getting-started/equipment-installation/lpr-installation.md): Achieve industry-leading license plate recognition with proper camera placement.
- [Network](https://docs.flexwash.com/getting-started/equipment-installation/on-prem-installation.md): Step by step guide for setting up FlexWash POS on-prem
- [RFID Reader](https://docs.flexwash.com/getting-started/equipment-installation/rfid-reader.md): Aim the read zone at the right vehicle so members glide through and the gate opens for the right car, every time.
- [Introduction](https://docs.flexwash.com/getting-started/introduction.md): Documentation for how to install and use FlexWash
- [Audio Recordings](https://docs.flexwash.com/marketing-and-ai/flex-assist/audio-recordings.md): Listen to the audio recordings of each sale to help your team improve their membership conversion rates.
- [Discounts](https://docs.flexwash.com/marketing-and-ai/flex-assist/discounts.md): This tool provides a breakdown of the discounts processed by your employees.
- [Frequent Customers](https://docs.flexwash.com/marketing-and-ai/flex-assist/frequent-customers.md): The most frequently washed vehicles with a breakdown of the employees that have assisted them.
- [Manual Gate Opens](https://docs.flexwash.com/marketing-and-ai/flex-assist/manual-gate-opens.md): This report shows all the times that the gates were opened manually by your employees.
- [Member Plate Changes](https://docs.flexwash.com/marketing-and-ai/flex-assist/plate-changes.md): This tool shows you the members that have swapped license plates.
- [Promotions](https://docs.flexwash.com/marketing-and-ai/flex-assist/promotions.md): This tool shows you a breakdown of the promotions sold by your employees.
- [Skip Queue Washes](https://docs.flexwash.com/marketing-and-ai/flex-assist/skip-queue.md): Get a precise timestamp of every time that the Skip Queue option is used on your Car Wash.
- [Configuring Messages](https://docs.flexwash.com/marketing-and-ai/flex-engage/configuring-messages.md): Build targeted campaigns by combining filters with AND/OR logic, choosing a delivery channel, and scheduling when messages go out.
- [Customer Journeys](https://docs.flexwash.com/marketing-and-ai/flex-engage/customer-journeys.md): Chain multiple messages into automated, multi-step journeys that guide customers from first visit to loyal member. Build branching logic that adapts based on customer behavior.
- [Filters](https://docs.flexwash.com/marketing-and-ai/flex-engage/filters.md): Target the right customers at the right time with behavioral filters that segment your audience based on wash history, membership status, loyalty activity, and more.
- [Overview](https://docs.flexwash.com/marketing-and-ai/flex-engage/overview.md): FlexEngage is a comprehensive customer engagement platform that lets you market to customers based on their behaviors. FlexWash ties contact info to license plates so that you can use wash history to segment and re-target customers.
- [SMS Requirements](https://docs.flexwash.com/marketing-and-ai/flex-engage/sms-requirements.md): Set up 10-DLC compliance for SMS marketing with FlexEngage. Register your brand, configure your privacy policy, and embed an opt-in form on your website.
- [Billing Date](https://docs.flexwash.com/memberships/billing-date.md): Predictable, transparent billing that members trust and operators rely on.
- [Charging Credit Card on file](https://docs.flexwash.com/memberships/charging-card.md): This article shows you how to manually charge the credit card on file.
- [Freeze a Membership](https://docs.flexwash.com/memberships/freeze-memberships.md): Protect recurring revenue by offering members a temporary pause instead of cancellation.
- [Manual Status Changes](https://docs.flexwash.com/memberships/manual-status-change.md): Important information about manually changing membership statuses and how it affects reports.
- [Memberships](https://docs.flexwash.com/memberships/membership.md): What is a membership package, membership benefit, and how to set them up
- [Network Tokens](https://docs.flexwash.com/memberships/network-tokens.md): Lower interchange fees and reduce involuntary churn with network-level payment tokens.
- [Prepaid Memberships](https://docs.flexwash.com/memberships/prepaid-memberships.md): How to create a prepaid membership wash package.
- [Prorated Charges](https://docs.flexwash.com/memberships/prorating.md): Fair, transparent billing that charges members only for time used.
- [Reassign sale to another Employee](https://docs.flexwash.com/memberships/sales-reassign-employee.md): If a sale was processed while the wrong employee was logged in on the Flexwash device, you can reassign it to the correct one with these simple steps.
- [Signed Terms and Conditions](https://docs.flexwash.com/memberships/signatures.md): This article shows you how to find customer's signatures and the Term and Conditions.
- [Membership Valid Until](https://docs.flexwash.com/memberships/valid-until.md): Understand exactly when members can wash and when billing runs.
- [Customer Blacklist](https://docs.flexwash.com/operations/customers/customer-blacklist.md): Stop fraudulent and non-paying customers at the lane before they cost you another wash.
- [Customer Merge](https://docs.flexwash.com/operations/customers/customer-merge.md): Merge duplicate customer profiles in seconds to maintain clean data, preserve purchase history, and ensure accurate reporting.
- [Customer Tags](https://docs.flexwash.com/operations/customers/customer-tags.md): Label customers automatically based on behavior, promotions, and surveys to power personalized service and targeted marketing.
- [Customer Timeline](https://docs.flexwash.com/operations/customers/customer-timeline.md): Track every membership event, billing charge, and account change in one chronological view.
- [Family Plan](https://docs.flexwash.com/operations/customers/family-plan.md): This video shows you how to add a vehicle to a Family Plan.
- [RFID Tags](https://docs.flexwash.com/operations/customers/rfid-tags.md): Identify members at the lane, even when the camera can't.
- [Update account information ](https://docs.flexwash.com/operations/customers/update-customer.md): This article shows you how to update an account's information directly from the Pay Tablet or handheld device.
- [Billing History and Refunding Orders from the Pay Tablets](https://docs.flexwash.com/operations/pay-tablets/billing-and-refund-tablets.md): We show you how to find the Billing History of your members and how to refund an order directly from your Pay Tablets.
- [Customer Profile Search](https://docs.flexwash.com/operations/pay-tablets/customer-profile-search.md): This article serves as a comprehensive guide illustrating the step-by-step process for looking up an existing customer's profile using the pay tablet.
- [Lobby POS feature](https://docs.flexwash.com/operations/pay-tablets/lobby-pos-feature.md): This document serves as a comprehensive description and guide to the Lobby Point of Sale (POS) feature within our system. The Lobby POS is designed for purchases made directly in the physical lobby or customer-facing area of a business.
- [Manage Memberships](https://docs.flexwash.com/operations/pay-tablets/manage-memberships-tablets.md): Find customer's accounts and manage their membership directly from the Pay Tablets with these simple steps.
- [Memberships and Single Washes](https://docs.flexwash.com/operations/pay-tablets/memberships-and-single-washes.md): Learn how to sell membership and single wash using the payment tablet with this guide.
- [Print receipts](https://docs.flexwash.com/operations/pay-tablets/print-receipts.md): This article shows you how to print receipts from old orders directly from your Pay Tablets.
- [Text and Email Receipts](https://docs.flexwash.com/operations/pay-tablets/text-email-receipts.md): This article shows you how to Text and Email Receipts to your customers directly from your Pay Tablets
- [Auto Email Membership Receipts](https://docs.flexwash.com/operations/transactions/auto-email-receipts.md): This guide outlines the procedure for enabling email receipts on a customer's profile and sending emails, text message or print receipts via the Payment Tablets.
- [Auto-Queue](https://docs.flexwash.com/operations/transactions/auto-queue.md): Send members through the wash hands-free.
- [Gift Card & Washbook Balance](https://docs.flexwash.com/operations/transactions/card-balance.md): Use this report to check on the balance of existing Gift Cards and Washbooks.
- [Gift Cards](https://docs.flexwash.com/operations/transactions/gift-cards.md): Drive new revenue with gift cards your team can sell and redeem from any FlexWash checkout.
- [Full Refunds and Partial Refunds](https://docs.flexwash.com/operations/transactions/partial-refunds.md): How to process a full refund or a partial refund.
- [Rewashes](https://docs.flexwash.com/operations/transactions/rewashes.md): Sometimes, even after going through a car wash, your vehicle might not come out perfectly clean. A rewash is a complimentary second wash provided to a customer whose vehicle did not meet cleaning standards during the initial wash. Description of your new file.
- [Wash Queue ](https://docs.flexwash.com/operations/transactions/wash-queue.md): Instructions on how to access the wash queue.
- [Cash Deposits](https://docs.flexwash.com/reports/cash-deposits.md): Log daily cash deposits and track the cash flow of your Car Wash.
- [Commissions](https://docs.flexwash.com/reports/commissions.md): Track commissions across your team.
- [CSA Performance](https://docs.flexwash.com/reports/csa-performance.md): Track the performance of your employees with precise metrics about their sales.
- [Deposits](https://docs.flexwash.com/reports/deposits.md): Reconcile bank deposits with daily sales and understand exactly where your revenue comes from.
- [Membership Calculator](https://docs.flexwash.com/reports/membership-calculator.md): This tool allows you to project your membership growth based on different parameters such as average member sale price, amount of single washes sold, etc.
- [Membership LTV](https://docs.flexwash.com/reports/membership-ltv.md): This report shows you the Life Time Value of your members.
- [Orders](https://docs.flexwash.com/reports/orders.md): This report helps you find any order processed on your Car Wash.
- [Promotions](https://docs.flexwash.com/reports/promotions.md): This report helps you track the performance of the promotions your Car Wash is offering.
- [Refunds Report](https://docs.flexwash.com/reports/refunds-report.md): You can get a breakdown by package and membership type of all the refunds that have been processed on your car wash.
- [Revenue Analytics](https://docs.flexwash.com/reports/revenue-analytics.md): This report gives you a breakdown of your revenue by wash package type.
- [Sales Leaderboards](https://docs.flexwash.com/reports/sales-leaderboard.md): Set a sales target for your employees, track and display the results in real time. A great tool to motivate your team and increase your membership numbers!
- [Wash Analytics ](https://docs.flexwash.com/reports/wash-analytics.md): This report shows you a breakdown of your sales by package type & single vs member washes.
- [Flexwash API](https://docs.flexwash.com/technical/api/flexwash-apis.md): List of available APIs from Flexwash.
- [Controller Integrations](https://docs.flexwash.com/technical/controllers/controller-integrations.md): Pre-built integrations with the controllers car washes already run on, so you can switch to FlexWash without rewiring your tunnel.
- [No Controller Integration](https://docs.flexwash.com/technical/controllers/no-controller-integration.md): Run FlexWash even without a controller integration. Keep your existing signaling workflow and gain a modern POS, CRM, and analytics layer on top of it.
- [rTC (Laguna)](https://docs.flexwash.com/technical/controllers/rtc.md): Basic instructions to get your rTc controller set up with Flexwash.
- [rTC Network](https://docs.flexwash.com/technical/controllers/rtc-network.md): How to connect FlexWash to an rTC controller
- [Cellular Failover](https://docs.flexwash.com/technical/hardware/cellular-failover.md): If your Internet Service Provider is down, our system will switch to cellular internet to keep your Car Wash operational.
- [Elka Gates](https://docs.flexwash.com/technical/hardware/elka-gates.md): Specific config for gate queue stacking.
- [LPR and RFID Limitations](https://docs.flexwash.com/technical/hardware/lpr-rfid.md): This article provides an overview of common issues encountered in License Plate Recognition (LPR) and Radio Frequency Identification (RFID) systems.
- [Magnetic Gates](https://docs.flexwash.com/technical/hardware/magnetic-gates.md): Basic troubleshooting steps for the Magnetic gates.
- [Network](https://docs.flexwash.com/technical/hardware/network.md): FlexWash On Prem Network
- [No FlexWash Network](https://docs.flexwash.com/technical/hardware/no-flexwash-network.md): Running FlexWash without the network stack.
- [Receipt Printer](https://docs.flexwash.com/technical/hardware/receipt-printer.md): Reliable, network-attached receipt printing at every Pay Tablet keeps the lane moving and keeps customers happy.
- [Relay Gates](https://docs.flexwash.com/technical/hardware/relay-gates.md): Integrate gates with FlexWash using the Moxa ioLogik E1214.
- [RFID Reader](https://docs.flexwash.com/technical/hardware/rfid-reader.md): This article describes how to verify and troubleshoot the FlexWash RFID reader.
- [Switch and Access Point Indicator Lights](https://docs.flexwash.com/technical/hardware/switch-access-point-lights.md): This article shows you how to read the indicator lights on the Switch and Access Point.
- [Tunnel Tablet](https://docs.flexwash.com/technical/hardware/tunnel-tablet.md): Load every vehicle into the wash queue with a rugged, flexible loader screen.
- [Contact Support from Pay Tablets](https://docs.flexwash.com/technical/troubleshooting/contact-support.md): You can reach out to our Customer Support team directly from the Pay Tablets.
- [Controller Issues](https://docs.flexwash.com/technical/troubleshooting/controller-issues.md): Pinpoint where a wash failure starts so you get back to washing cars fast.
- [Pay Tablet Issues](https://docs.flexwash.com/technical/troubleshooting/pay-tablet-troubleshooting.md): This guide covers troubleshooting a FlexWash Pay Tablet.
- [Pay Terminal Issues](https://docs.flexwash.com/technical/troubleshooting/pay-terminal-issues.md): Built-in hardware diagnostics and clear recovery steps keep your Pay Terminals taking payments.
- [On Prem Issues](https://docs.flexwash.com/technical/troubleshooting/prem-issues.md): Basic troubleshooting steps for your Flexwash devices.
- [Refresh Config](https://docs.flexwash.com/technical/troubleshooting/refresh-config.md): After updating wash packages, prices, or other settings, it is necessary to select the Refresh Config option to ensure the changes are visible on the pay tablet.