Interim Import

Switch POS systems without the usual migration headaches.

Token migrations start after launch and take 4-6 weeks. After you go live with FlexWash (sign up all new memberships in FlexWash) you need a streamlined way to recognize members still being billed in your ex-POS. Interim Imports is our solution for that problem.

Without Interim Imports, after launching a new POS operators run into these issues:

• Members appearing inactive at the pay station
• Staff manually overriding washes
• Incorrect wash access
• Long lines and member frustration

Interim Imports removes this risk by temporarily syncing active membership data from the legacy POS into FlexWash until migration is complete.

Benefits

• Immediate recognition - Members are recognized right after go-live.
• Frictionless for staff - No manual lookups or overrides by staff.
• Fast daily workflow - Each import takes less than a minute.
• One-time mapping - Legacy plans only need to be mapped once.
• Vendor-agnostic - Works with most major car wash POS export formats.
• Safe and secure - Encrypted uploads with automated file processing.

How It Works

Day before you launch you need to start doing these steps every day until your token migration is complete.

1. Export your members

   Export your active membership list from your previous POS as a CSV or XLSX file.

2. Upload the file

   Upload the file in the Interim Imports section of FlexWash.

   
3. Map your plans

   Map legacy membership plans to your FlexWash packages.

4. Run the import daily

   Repeat the upload each day until token migration is complete.

5. Members stay recognized

   Active members continue to be recognized correctly at the pay station.

Plan Mapping

The first time you upload an Interim Import, FlexWash asks you to map plans from the old POS to packages in FlexWash. This step is important because FlexWash uses these mappings to determine which package each member receives.

Once plans are mapped, FlexWash remembers them for future imports, so you only need to map each plan once.

How to Test

Before launching FlexWash do a sample import and use the simulator to verify an Interim Import member is recognized.

Enter the license plate in the simulator and verify the vehicle is recognized as an Interim Import member, with the membership benefit automatically applied and the ability to redeem the wash.

Troubleshooting

Active Member Issues

If a member who is active in your Ex-POS does not appear as an Interim Import member in FlexWash, check the following.

1. Verify the interim record and recharge date

   Search for the member in the Manage tab and confirm:

   

   • The member appears in the results.
   • The recharge date is less than 30 days old. If the recharge date is older than one month (or the length of the prepaid package configuration), the member no longer qualifies as active.
2. Verify the plan mapping

   Members that appear in Interim Imports must have a plan. Confirm the member’s plan is mapped to a valid FlexWash package.

   If a plan is not mapped:

   • The member is not recognized.
   • FlexWash does not know which wash package to grant.
3. Check the uploaded export file

   If the member does not appear in the Manage tab:

   1. Open the export file that was uploaded.
   2. Search for the vehicle plate number.
   3. Confirm the plate exists in the file.
   4. Verify the correct file was uploaded.

   If the plate is not included in the export file, the member was never imported into Interim Imports.

Non-Active Member Issues

If a member is not active in your Ex-POS but is treated as active in FlexWash, search for the member in the Manage tab, open their details, and check whether the Ex-POS records indicate the member is active.

What Interim Imports Does Not Do

Interim Imports does not:

• Change anything in the legacy POS.
• Handle billing.
• Replace token migration.
• Require downtime.
• Interrupt normal operations.

It is simply a temporary recognition layer used during migration.

Summary

With Interim Imports, operators can migrate to FlexWash confidently, knowing active members stay recognized throughout the migration period. By running daily imports and keeping plan mappings up to date, you avoid recognition issues and provide a smoother experience for both staff and members.