QR Self-Checkout

Turn any lane into a self-serve lane with a QR code, no kiosk required.

Every lane has its own QR code. A customer scans it with their phone, picks their vehicle out of the lane’s live queue, buys a wash or joins a membership, and pays, with no attendant and no pay station.

A printed sign is the whole install, so a lane can run self-serve without the cost of a pay station or the power and network runs to support one.

Print the code once and mount it at the lane. The only setup is choosing which packages appear on the menu.

Set up the QR code

1. Select a single car wash in the top bar. The page needs exactly one car wash selected.
2. Go to Support, then QR Self-Checkout.
3. Pick the lane from the Lane dropdown. The QR code appears immediately, in FlexWash blue with your organization’s logo in the middle.
4. Download the code as a PNG to send to your sign printer, or click the code to open the customer page and try it yourself.

Lane names come from your site configuration. See Car Wash Config to rename a lane or switch it between attended and unattended.

The QR code is a lane credential. Anyone who scans it can open that lane’s checkout page. The code does not rotate and cannot be regenerated, so a printed code stays valid for as long as the lane exists.

Choose what appears on the menu

The self-checkout page only lists packages you have flagged for it. This applies to single washes and to memberships. A package template that is not flagged never appears, even if it is active everywhere else.

1. Open the package template

   Go to Wash Menu, then Packages, and open the package template.

2. Enable Self-Checkout

   Open the Access Control tab and check Self-Checkout Enabled. Then click Save.

   
3. Repeat for each package

   Flag every single wash and every membership package you want to sell at the lane. Membership packages appear under their own Monthly Memberships heading on the customer page.

The package must also have Enabled checked on the same tab. Disabled packages stay hidden from self-checkout regardless of the Self-Checkout Enabled flag. Packages appear in the same order as your package list.

A membership sold at the lane only opens the gate if the membership package has an Unattended Default benefit. Without one the customer’s membership still activates, but nothing is queued and an attendant has to send the wash. See Memberships for how benefits work.

What the customer sees

The page opens with your logo and the site address, and a lane dropdown set to the lane they scanned. The page then shows the live checkout queue for that lane and refreshes every few seconds. The customer taps their vehicle. The vehicle has to be in the queue already, so the site needs to be operational.

Once a vehicle is chosen, the page shows a menu with two sections: single washes grouped by package type, and Monthly Memberships. A Back button at the top of every later step returns the customer to this menu.

What happens next depends on what the customer picks.

Single wash

1. Pick a wash

   The customer taps a wash package. Only packages flagged for self-checkout appear.

2. Pay

   The page shows an Order Summary with the wash and any taxes, then the payment form. The customer pays by card, Apple Pay, or Google Pay.

   
3. Done

   The page shows Payment Success with a View Receipt button that opens the web receipt. Under it, a status card tracks the wash: Queuing Your Wash while FlexWash contacts the on-site system, then Wash Queued once the vehicle is in the wash queue and the gate, if there is one, lets the customer through.

Self-checkout does not collect an email address for a single wash, so the receipt is available from the View Receipt button only. No receipt email is sent.

Membership signup

1. Pick a plan

   The customer taps a plan under Monthly Memberships. If the vehicle already has a membership, the section is hidden and only single washes are offered.

2. Enter member details

   The form asks for name, phone number, and email. The license plate is filled in from the vehicle they chose and cannot be edited. If the plate is wrong, the form tells them to see an attendant.

   A marketing opt-in checkbox uses your organization’s opt-in message. If the membership package has terms and conditions assigned, the customer also has to check I have read and agree to the terms and conditions and sign in the signature box. The customer then taps Continue to Payment.

   
3. Pay the first month

   The customer enters their card. FlexWash charges the first month and saves the card for recurring billing in the same step.

   
4. Done

   The page shows Membership Active with a View Receipt button.

   If the membership package has an Unattended Default benefit, FlexWash records the member’s first wash against that benefit and queues it, so the gate opens for them right away, and the same Queuing Your Wash and Wash Queued status card appears as for a single wash. Without that benefit the membership is still active, but nothing is queued and an attendant has to send the wash.

Signed terms are stored on the customer’s record. See Signed Terms and Conditions to find them.

Recover a failed membership payment

When a member’s card stops working, the lane is the best place to fix it. The member is already there, and they want to wash.

If the chosen vehicle’s membership is in Payment Failed or Invalid Card status, the page shows Payment Method Failed instead of the menu. The card names the membership package and the card on file, and offers three choices.

Update payment method

The customer enters a new card and taps Save details. FlexWash saves the card to the member’s profile and immediately retries the failed charge.

• Charge approved. The page shows Membership Reactivated with a View Receipt button for the recharge. The membership returns to active. If the package has an Unattended Default benefit, FlexWash queues that wash and the gate opens. Without one, an attendant has to send the wash.
• Charge declined. The page tells the customer their card was declined and to try a different card or contact their card issuer. The new card stays on file, so the next scheduled billing run uses it. The membership status does not change, the decline does not count as a billing attempt, and FlexWash does not send a payment failed message. The Back button returns to the prompt so the customer can try another card or skip.

Skip this time

The customer keeps their membership as is and buys a single wash instead. The menu shows single washes only, since the vehicle already has a membership.

Cancel membership

The page asks the customer to confirm and reminds them that updating their payment method takes only a minute. Keep membership returns to the prompt.

If the customer confirms, FlexWash cancels the membership immediately. The cancellation is recorded on the customer’s timeline as a self-checkout cancellation with no employee attached. The prompt then disappears, and the vehicle is offered a fresh membership signup the next time it is chosen.

Payment Failed means a recharge was declined and FlexWash is still retrying it. The membership is still treated as active. Invalid Card means FlexWash has exhausted its retries and the membership has lapsed. Both statuses get the same prompt at the lane.

Troubleshooting

• The vehicle is not in the list. The list is the lane’s live checkout queue, fed by the on-site system. Check that the site is online and that the camera read the plate. The customer can switch lanes in the dropdown if they scanned the wrong code.
• A package is missing from the menu. Open the package template and confirm that both Enabled and Self-Checkout Enabled are checked on the Access Control tab.
• A new member paid but the gate did not open. The membership package has no Unattended Default benefit, or the on-site system could not be reached. The page shows Wash Queue Error in the second case. The membership is active either way; an attendant can send the wash.